At Stratsborg LTD, we are committed to protecting the privacy and personal information of our customers. This privacy policy outlines our practices and procedures for collecting, using, and disclosing personal information.

What personal information do we collect?

We may collect personal information from you when you place an order on our website, sign up for our newsletter, participate in a survey or promotion, or contact us with a question or concern. This information may include your name, email address, mailing address, phone number, and payment information.

How do we use your personal information?

We use your personal information to process your orders, communicate with you about your orders or account, respond to your inquiries, and send you promotional emails or newsletters. We may also use your personal information for analytics and research purposes to improve our products and services.

How do we protect your personal information?

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure your payment information during transmission and storage.

Who do we share your personal information with?

We do not share your personal information with third-party companies for marketing purposes. We may share your personal information with our service providers or business partners who assist us in providing our products and services, such as payment processors or shipping carriers. We require these third-party companies to use your personal information only for the purposes of providing services to us and to protect your personal information in accordance with this privacy policy.

We may also share your personal information if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of others.

Your rights regarding your personal information

You have the right to access, update, or delete your personal information at any time by contacting us at [shop@stratsborg.co.uk]. You may also unsubscribe from our promotional emails or newsletters at any time by clicking the “unsubscribe” link in the email.

Changes to this privacy policy

We reserve the right to update this privacy policy at any time. We will notify you of any material changes by posting the updated privacy policy on our website and indicating the date of the latest update.

If you have any questions or concerns about our privacy policy, please contact us at [shop@stratsborg.co.uk]. We are committed to protecting your privacy and will do our best to address any issues you may have.

Welcome to Stratsborg LTD. These terms of service govern your use of our website and any purchases you make from us. By using our website or placing an order, you agree to these terms and conditions.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Stratsborg LTD or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or otherwise use any content on our website without our prior written consent.

Product Information

We make every effort to ensure that the products we sell are accurately described and priced on our website. However, we cannot guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Product Availability and Pricing

All products on our website are subject to availability. We make every effort to ensure that the products we sell are in stock and available for purchase, but we cannot guarantee availability. If a product is out of stock or unavailable, we will notify you and provide you with the option to cancel your order or wait for the product to become available.

Prices for our products are subject to change without notice. We reserve the right to adjust prices, discontinue products, or modify product descriptions at any time without prior notice.

Order Acceptance and Payment

When you place an order on our website, you will receive an order confirmation email. This email is not a guarantee that your order has been accepted, and we reserve the right to cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

We accept payment by credit card, debit card, and PayPal. We will charge your payment method at the time you place your order.

Shipping and Delivery

We ship our products to a variety of global locations. We offer standard shipping and expedited shipping options. Delivery times may vary depending on your location and the shipping method you select.

We are not responsible for any delays or damages caused by the shipping carrier. If your product is damaged during shipping, please contact us immediately and we will arrange for a replacement or refund.

Returns and Exchanges

We want you to be completely satisfied with your purchase from Stratsborg LTD. If for any reason you are not satisfied, you may return or exchange the product within 30 days of purchase. Please see our Returns Policy for more information.

Limitation of Liability

In no event shall Stratsborg LTD or its directors, officers, employees, or affiliates be liable for any direct, indirect, special, incidental, or consequential damages arising out of or in connection with your use of our website or the products we sell, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold Stratsborg LTD and its directors, officers, employees, and affiliates harmless from any claims, damages, or losses arising out of your use of our website or your violation of these terms of service.

Governing Law

These terms of service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms of service shall be resolved by the courts of the United Kingdom.

Changes to these Terms of Service

We reserve the right to update these terms of service at any time. We will notify you of any material changes by posting the updated terms of service on our website and indicating the date of the latest update.

If you have any questions or concerns about these terms of service, please contact us at [shop@stratsborg.co.uk]. We are committed to providing excellent service.

Returns Policy for Stratsborg LTD

We want you to be completely satisfied with your purchase from Stratsborg LTD. If for any reason you are not satisfied, you may return or exchange the product within 30 days of purchase.

To initiate a return or exchange, please contact us at [shop@stratsborg.co.uk]. We will provide you with a return shipping label and instructions for returning the product.

Products must be returned in their original condition and packaging, with all tags attached. We reserve the right to refuse any returns or exchanges that do not meet these requirements.

Please note that the customer is responsible for all shipping costs associated with returns or exchanges, unless the product was damaged or defective upon receipt.

Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned product. Please note that it may take additional time for the refund to appear on your credit card or bank statement.

If you receive a damaged or defective product, please contact us immediately at [shop@stratsborg.co.uk]. We will provide you with a return shipping label and instructions for returning the product, and will issue a full refund upon receipt.

If you receive an incorrect product or an item is missing from your order, please contact us immediately at [shop@stratsborg.co.uk]. We will make every effort to resolve the issue as quickly as possible and ensure that you receive the correct product.

If you have any questions or concerns about our returns policy, please contact us at [shop@stratsborg.co.uk]. We are committed to providing excellent customer service and will do our best to address any issues you may have.